What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you will be asked to enter your: name, email address, mailing address, date of birth and telephone number.
You may visit our site anonymously. However, to ensure we comply with our legal obligations, you must register to place an order.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To process transactions and complete your order
• To ensure compliance with legal requirements
• To personalise your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested, without your consent, unless required by law.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
• You may close your account with us at any time. We will retain your data for 5 years after account closure to meet legal requirements

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential. Our Debit/Credit Card Payment Gateway is provided by WorldPay and Payment Acquirer is Streamline, all PayPal Payments are processed by PayPal and their Acquirers. We, The Lancashire Mead Company, do not keep your Debit/Credit or PayPal details, nor do we have access to those details.

Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

For further information visit www.allaboutcookies.org

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Online Privacy Policy Only: This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.

How to contact us

You have the right to request a copy of the information we hold about you. Please contact us if you would like a copy of some or all of the information we hold about you or if have any questions about our privacy policy by email, or write to us at: The Lancashire Mead Company, Unit 6, Hampson Street, Horwich, BL6 7JH for the attention of Ann Farrell, Data Controller. If you are not satisfied with our response, you may lodge a complaint with The Information Commissioner’s Office.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 01.02.2019